Technical Account Analyst, Logistics

Altana•Brooklyn, NY

1d•Onsite

About The Position

Altana is seeking a motivated Technical Account Analyst to support Technical Account Managers (TAMs) in delivering successful outcomes for logistics customers. The analyst will support day-to-day customer work, including preparing materials, tracking deliverables, and conducting analysis to help TAMs make informed, data-driven decisions. This is an entry point into account management and customer success, offering experience in customer operations, data analysis, and cross-functional collaboration. The role supports TAMs rather than owning end-to-end account relationships, and offers the opportunity to grow toward a Technical Account Manager role over time. The role is currently based in Brooklyn, New York, with a planned office relocation to Midtown Manhattan in Summer 2027. Candidates must live within commuting distance of both the current and future office locations.

Requirements

2–3 years of experience in account management, customer success, operations, or a related analytical role.
Detail-oriented and organized, with the ability to manage multiple tasks and deadlines across several accounts.
Strong communication skills and the ability to synthesize data into clear, digestible takeaways for TAMs and customers.
Proactive collaborator who seeks feedback and takes direction well from more senior team members.
Good judgment, a strong work ethic, and willingness to dig into details.
Must be within commuting distance of the current Brooklyn office and planned Midtown Manhattan office.

Nice To Haves

Exposure to the logistics industry.
Eagerness to learn the fundamentals of data fusion and machine learning and grow into communicating product value to technical and commercial audiences.
Interest in growing into a Technical Account Manager role over time.

Responsibilities

Support TAMs across large logistics service provider accounts by managing specific workstreams and deliverables.
Help execute onboarding tasks for new users, including scheduling training and tracking adoption milestones.
Analyze customer usage data to help TAMs identify trends, risks, and opportunities.
Prepare materials for customer calls and Quarterly Business Reviews, including gathering data and drafting talking points for TAM review.
Coordinate with product and implementation engineering teams to track customer deliverables and flag blockers.
Handle day-to-day tasks for a subset of accounts under TAM guidance, including check-ins, follow-ups, and documentation.
Capture and organize customer feedback and route it to the appropriate TAM or product team member.
Develop deep knowledge of Altana's platform and product capabilities to support customer-facing conversations alongside a TAM.

Benefits

Flexible Time Off (FTO).
Paid parental leave: 14 weeks for non-birthing, adoptive, and foster parents and up to 26 weeks for birthing parents, paid at 100% of base salary.
Medical, vision, and dental benefits with employer contributions.
High-deductible health plan fully paid by the employer for employees, with an employer contribution to a Health Savings Account (HSA).
Flexible Spending Account (FSA) option.
Life, short- and long-term disability, and AD&D insurance coverage at no cost to employees.
Fidelity 401(k) retirement savings program.
Commuter benefits for public transit or parking.
Free premium Calm subscription.
Pet insurance and access to a Total Pet veterinary service and telehealth discount plan.
Employee Assistance Program.
Dependent Care FSA.
Competitive equity grants are included in the majority of full-time offers.
Discretionary bonus or variable compensation plan, depending on the role.