Technical Account Analyst, Logistics
About The Position
Altana is seeking a motivated Technical Account Analyst to support its Technical Account Managers (TAMs) in delivering outstanding outcomes for Logistics customers. This role involves executing day-to-day tasks to ensure customer success, including preparing materials, tracking deliverables, and performing analysis to aid TAMs in making data-driven decisions. It serves as an entry point into account management and customer success, offering opportunities to build core skills in customer operations, data analysis, and cross-functional collaboration while working with experienced TAMs.
Requirements
- 2-3 years of experience in account management, customer success, operations, or a related analytical role.
- Detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts.
- Strong communication skills, able to synthesize data into clear, digestible takeaways.
- Eagerness to learn data fusion and machine learning fundamentals.
- Ability to grow into communicating product value to technical and commercial audiences.
- Proactive collaborator who seeks feedback and takes direction well.
- Good judgment, strong work ethic, and willingness to dig into details.
- Excited to grow into a Technical Account Manager role over time.
- Must be within commuting distance of current (Brooklyn, NY, USA) and future (Midtown Manhattan, Summer 2027) office locations.
Nice To Haves
- Logistics industry exposure is a plus.
Responsibilities
- Support TAMs across large logistics service provider accounts by managing specific workstreams and deliverables.
- Assist in executing onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
- Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities.
- Prepare materials for customer calls and Quarterly Business Reviews, including data pulling and drafting talking points.
- Coordinate with product and implementation engineering teams to track customer deliverable status and identify blockers.
- Own specific day-to-day tasks such as check-ins, follow-ups, and documentation for a subset of accounts under TAM guidance.
- Capture and organize customer feedback, routing it to the appropriate TAM or product team member.
- Develop a deep understanding of Altana's platform and product capabilities to support customer-facing conversations alongside a TAM.
Benefits
- Competitive equity grants
- Discretionary bonus or variable compensation plan
- Flexible Time Off (FTO)
- Paid Parental Leave (PPL) - 14 weeks for non-birthing, adoptive, foster parents; up to 26 weeks for birthing parents, all paid at 100% of base salary.
- Medical, vision, and dental benefits with generous employer contributions.
- High deductible health plan 100% employer paid for employees.
- Employer contribution to Health Savings Account (HSA).
- Flexible Spending Account (FSA) option.
- Life, short-term and long-term disability, and AD&D insurance coverage at no cost.
- Fidelity 401(k) retirement savings program.
- Commuter Benefits (pre-tax funds for public transit or parking).
- Free premium subscription to Calm app.
- Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan).
- Employee Assistance Program (confidential personal support).
- Dependent Care FSA (pre-tax funds for childcare expenses).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
