Technical Account Manager

Nebius

5h • Remote

About The Position

Nebius is looking for a Technical Account Manager (TAM) to help customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure. This role is at the intersection of engineering, delivery, and customer success, ensuring that customer needs are met reliably in production. The TAM will collaborate closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments. This role is not a sales, pure support, or solution architect role, but rather focuses on ensuring production success and continuous improvement.

Requirements

• Solid understanding of cloud or infrastructure systems
• Solid understanding of distributed systems or high-load applications
• Ability to troubleshoot and reason about system performance
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Strong sense of ownership – you drive outcomes, not just tasks
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

Nice To Haves

• AI/ML workloads (LLMs, inference, etc.) is a strong plus
• Experience with GPU workloads or AI infrastructure
• Familiarity with inference frameworks (e.g. vLLM, TensorRT, etc.)
• Background in solutions engineering, SRE, or technical support in B2B environments

Responsibilities

• Lead the transition from PoC to production
• Ensure customer workloads are deployed, stable, and scalable
• Drive time-to-production and time-to-value
• Understand customer architectures and use cases
• Monitor and improve performance (latency, throughput), cost efficiency, and reliability
• Identify and resolve bottlenecks proactively
• Work directly with customer engineering teams
• Provide guidance on best practices and optimisation
• Translate technical challenges into actionable solutions
• Act as a primary technical contact for production issues
• Coordinate with internal teams to resolve incidents
• Communicate clearly during high-pressure situations
• Identify opportunities to optimise and expand usage
• Provide structured feedback to Product and Infrastructure teams
• Help shape better solutions based on real customer needs

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families
• Up to 4% company match with immediate vesting for 401(k) plan
• 20 weeks paid parental leave for primary caregivers
• 12 weeks paid parental leave for secondary caregivers
• Up to $85/month reimbursement for mobile and internet
• Company-paid short-term, long-term and life insurance coverage
• Competitive salary and comprehensive benefits package
• Opportunities for professional growth within Nebius
• Flexible working arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees