Technical Account Manager

Ambient.ai • Los Angeles, CA

6d • $150,000 - $165,000 • Hybrid

About The Position

Ambient.ai is seeking a Technical Account Manager (TAM) to own the customer success journey from contract signing through full operational adoption for large enterprise clients. This hybrid role combines customer success and technical account leadership, focusing on retention, adoption, and expansion. The TAM will act as a bridge between Ambient's AI platform and the customer's security, IT, and operations teams. Responsibilities include guiding customers through deployment and onboarding, translating technical capabilities into measurable operational outcomes, and maintaining momentum post-go-live. The role requires building credibility with both technical users and executive stakeholders, and driving clarity in complex situations. Ideal candidates are customer success professionals with a technical curiosity, who enjoy owning the full customer relationship, solving complex problems, and driving long-term business outcomes.

Requirements

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
• Experience managing multi-stakeholder programs or implementations in enterprise environments
• A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
• A customer-facing style that combines structure, urgency, and relationship-building
• Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
• Excellent written and verbal communication skills
• A high degree of ownership, adaptability, and follow-through

Nice To Haves

• Experience in enterprise SaaS, security technology, or other operationally complex environments
• Exposure to networking, infrastructure, systems integration, or AI-driven products
• Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication

Responsibilities

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
• Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
• Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
• Build trusted relationships with both day-to-day users and executive stakeholders
• Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
• Identify opportunities to deepen customer impact and expand the partnership over time

Benefits

• Stock options
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• Flexible time off
• Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
• The latest tech and awesome swag

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed