Technical Account Manager

SewerAI Corporation

9d•$90,000 - $100,000

About The Position

The Technical Account Manager (TAM) is a trusted partner to SewerAI customers, helping them maximize value from PIONEER, AutoCode, and related services. This role blends customer advocacy, operational support, and technical guidance. The TAM resolves day-to-day operational questions, triages lower-level technical issues, and ensures customers are successful in adopting SewerAI’s platforms. In addition, the TAM collaborates with the Professional Services (ProServe) team on scoped projects at the direction of leadership and represents SewerAI at industry trade shows and customer-facing events. This role sits within the Customer Enablement team and directly impacts customer adoption, satisfaction, and retention.

Requirements

Trusted partner to SewerAI customers
Maximize value from PIONEER, AutoCode, and related services
Customer advocacy, operational support, and technical guidance
Resolve day-to-day operational questions
Triage lower-level technical issues
Ensure customers are successful in adopting SewerAI’s platforms
Collaborate with the Professional Services (ProServe) team on scoped projects
Represent SewerAI at industry trade shows and customer-facing events
Sit within the Customer Enablement team
Impact customer adoption, satisfaction, and retention
Document customer interactions and resolutions in Pylon
Maintain high standards of responsiveness, professionalism, and customer experience
Respond to operational and general technical support requests via Pylon ticketing system
Provide workflow and best-practice guidance to improve daily platform usage
Partner with Account Managers and Account Executives
Support customer onboarding and training initiatives
Assist with ProServe projects
Contribute to building repeatable processes and resources
Provide operational and technical expertise during scoped engagements
Support demos, booth operations, and customer/prospect engagement
Capture event feedback and assist with lead and customer follow-up
Work closely with Sales, Account Management, Support, and Engineering
Share customer feedback and insights

Responsibilities

Serve as the primary operational and technical contact for customer inquiries.
Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed.
Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management.
Maintain high standards of responsiveness, professionalism, and customer experience.
Respond to operational and general technical support requests via Pylon ticketing system.
Provide workflow and best-practice guidance to improve daily platform usage.
Partner with Account Managers and Account Executives to ensure customer technical needs are addressed.
Support customer onboarding and training initiatives where needed.
Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction.
Contribute to building repeatable processes and resources that improve ProServe delivery.
Provide operational and technical expertise during scoped engagements.
Represent SewerAI at industry trade shows and events.
Support demos, booth operations, and customer/prospect engagement.
Capture event feedback and assist with lead and customer follow-up.
Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey.
Share customer feedback and insights to help improve product, training, and processes.