Technical Account Manager

ICE Consulting•Milpitas, CA

1d•Hybrid

About The Position

As a Technical Account Manager at ICE Consulting, you will be crucial in building and maintaining strong client relationships. Your main duties will involve understanding clients' IT requirements and efficiently managing their technical support needs. This role demands a combination of technical expertise, excellent customer service, and the ability to analyze data to implement strategic solutions. You will collaborate with internal engineering teams to ensure clients' IT infrastructures are secure and efficient, acting as the primary contact for all technical inquiries.

Requirements

6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space
Bachelor's Degree in Computer Science or a related field, or equivalent experience
Strong IT background with proven experience in relevant technologies and systems
Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks)
In-depth knowledge of technical management, system analysis, and computer hardware/software systems
Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook
Excellent organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong decision-making skills
Initiative
Positive attitude
High attention to detail and accuracy in all aspects of work
Exceptional communication skills with a focus on delivering outstanding customer service
A collaborative mindset, working effectively with clients, vendors, and internal teams
Ability to perform well under pressure while maintaining professional interactions with clients

Nice To Haves

Proven track record of successfully building and maintaining client relationships
Experience with data management, CRM, Cloud, or Digital projects
Able to thrive in ambiguous environments with adaptability
Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences

Responsibilities

Develop and nurture strong relationships with clients
Understand clients' IT needs
Manage clients' technical support requirements effectively
Analyze data and implement strategic solutions
Coordinate with internal engineering teams to ensure clients' IT infrastructures are secure and efficient
Serve as the point of contact for all technical inquiries