Technical Account Manager, Healthcare
About The Position
Claroty is hiring a Technical Account Manager focused on healthcare to serve as a strategic technical partner to enterprise customers. The role supports successful deployment, adoption, and ongoing value realization from Claroty’s platform by bridging customers and internal teams, driving technical alignment, proactive optimization, and long-term customer relationships. It is a high-impact, customer-facing position for a networking professional working across technology, strategy, and customer engagement. The Technical Account Manager partners with customers to plan, design, deploy, and configure Claroty solutions in support of technical and business objectives. The role provides technical guidance and architecture recommendations, identifies risks and opportunities, supports complex escalations, and presents strategic roadmaps to customer executives. It also contributes customer and field insights to internal teams and develops technical documentation and deployment resources. Travel of up to 30% is expected for on-site engagements, workshops, and strategic meetings.
Requirements
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, and DHCP, as well as healthcare-specific protocols such as HL7 and DICOM.
- Familiarity with network segmentation principles.
- Solid understanding of cybersecurity principles and secure network architecture.
- Previous experience with cybersecurity products and work processes.
- At least basic experience working with databases to research and query information; MySQL and Postgres are preferred.
- Project management experience and skills.
- Strong troubleshooting and problem-solving skills.
- Strong communication and presentation skills, with the ability to engage technical and executive stakeholders.
- Customer-centric mindset and ability to build trusted, long-term partnerships.
- Willingness to travel up to 30%.
Responsibilities
- Partner with customers to plan, design, deploy, and configure Claroty solutions to meet technical and business objectives and drive measurable value.
- Serve as the primary technical point of contact, own technical requirements, and ensure alignment with best practices.
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
- Proactively identify risks, gaps, and opportunities for improvement across customer environments.
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
- Support escalations and complex technical scenarios in partnership with Support and R&D teams.
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
- Travel for on-site engagements, workshops, and strategic meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
