Technical Account Manager

Human • New York, NY

8d

About The Position

HUMAN is seeking a Technical Account Manager to help customers maximize their protection in real time and realize value from HUMAN’s products throughout the customer lifecycle. The role manages day-to-day customer relationships, ensures high-quality and empathetic service, surfaces risks and opportunities, and represents both the customer to HUMAN and HUMAN to the customer. The relationships built in this role inform product needs and help ensure customer requirements are heard and met.

The Technical Account Manager serves as the primary customer contact, supports satisfaction and retention, develops long-term partnerships, coordinates escalations and internal collaboration, gathers product and service feedback, and educates customers through enablement sessions and materials. The role also leads regular Executive Business Reviews with customer stakeholders and HUMAN teams. The position emphasizes quickly learning HUMAN’s Enterprise Security products and contributing to the Customer Success team.

HUMAN Security protects enterprises from sophisticated bots, fraud, and account abuse. The company describes its mission as making the internet safer by putting humans first and offers a comprehensive total rewards package that includes well-being and learning stipends, flexible work options, and dedicated time off.

Requirements

• 3–5 years of experience in a B2B enterprise customer-facing role.
• Proven track record of managing large enterprise accounts.
• Technical proficiency and willingness to learn and grow.
• Accountability and self-motivation, including owning timelines and ensuring deliverables are met.
• Strong organizational and communication skills, with the ability to manage multiple tasks and communicate clearly with customers and internal teams.
• Collaborative mindset and ability to work across teams.
• Problem-solving skills, including comfort leading and resolving complex issues with close attention to detail.
• Bachelor’s or graduate degree in computer science, engineering, mathematics, information systems, or a related field is preferred.

Nice To Haves

• Experience in B2B SaaS.
• Experience with SQL, JavaScript, Kibana, and other cloud and software systems.
• A degree in computer science, engineering, mathematics, information systems, or a related field.

Responsibilities

• Focus on customer satisfaction, retention, and reference-ability for assigned accounts.
• Serve as the primary focal point for customers and build deep partnerships that foster long-term cooperation and success.
• Provide exceptional customer support and serve as a point of escalation, working with support teams to deliver outstanding service.
• Collaborate with Sales, Technical Support, R&D, Finance, Product, and executive leadership to provide an excellent customer experience.
• Proactively gather feedback about products and services and work internally to better meet customer needs.
• Educate and enable customers by running enablement sessions and creating customer materials.
• Quickly learn HUMAN’s products, especially its Enterprise Security products, and contribute to the Customer Success group.
• Lead regular Executive Business Reviews with key customers and HUMAN stakeholders, including leadership, business and technical champions, and technical practitioners.
• Manage day-to-day customer relationships, surface risks and opportunities, and represent the customer’s needs within HUMAN.

Benefits

• Well-being stipends.
• Learning stipends.
• Flexible work options.
• Dedicated time off.
• Comprehensive total rewards package supporting personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed