Technical Account Manager

V7•New York City, NY

18d

About The Position

V7 is building AI platforms to help humans do their best work at scale and speed. Our mission is to turn human knowledge into trustworthy AI, making complex tasks faster, smarter, and more accurate. We are growing rapidly, backed by leading investors and AI pioneers. The V7 Go product provides finance and teams with a toolkit for deploying and building custom no-code AI agents. It takes multi-modal data and delivers verifiable outputs with transparent AI logic to ensure accuracy and compliance. V7 Go Agents are designed to be predictable, transparent, and auditable, supporting the latest models like GPT, Claude, and Gemini for optimal accuracy and performance.

Requirements

Genuinely technical: able to build an AI agent end-to-end, understand when to use different LLMs, and get hands-on with a platform quickly without much hand-holding.
Experience managing customer relationships in a SaaS environment.
Motivated by expansion, not just retention.
Thrive in environments where the playbook doesn't exist yet or come from a startup or fast-moving scaleup.
Strong communicator who can hold a room, showing up with clarity and confidence during onboarding, presentations, or commercial negotiations.

Nice To Haves

Experience in a startup or fast-moving scaleup environment.

Responsibilities

Own a book of business with a clear expansion target, driving Net Revenue Retention (NRR) of 140%+ by identifying new use cases, upselling into departments, and keeping customers deeply engaged with the platform.
Run onboarding and enablement with minimal support, getting customers live, training end users, and driving adoption across accounts.
Build and present AI agents to customers, demonstrating new workflows, pitching use cases, and showing stakeholders how to get more value from V7.
Partner with Account Executives (AEs) and Solutions Engineers (SEs) to ensure a smooth post-sale handoff and flag expansion opportunities.
Act as the bridge between customers and Solutions Engineers, managing adoption and growth while freeing up SEs to focus on building.

Benefits

Opportunity to shape the TAM function as the company scales from $5M to $25M+ in ARR.
Clear path to a senior role for the right person.
High-velocity sales and customer success organization with 5x growth in the last 12 months.
Customers consistently expand their usage with 160%+ NRR within 12 months.
Accounts are handed over because the team is oversubscribed, not to fill a quota.
Work alongside a tight-knit account management team.

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