Technical Account Manager

Supermicro•San Jose, CA

6d•$80,000 - $120,000

About The Position

Supermicro® is a premier provider of advanced server, storage, and networking solutions, delivering cutting-edge technology across Data Centers, Cloud Computing, Enterprise IT, Big Data, Hyperscale, High Performance Computing (HPC), and IoT/Embedded environments worldwide. Recognized as one of the fastest-growing companies in Silicon Valley, Supermicro continues to lead through innovation—building scalable, energy-efficient solutions that power today’s most demanding digital infrastructure. Our rapid global growth creates exciting opportunities for forwardthinking professionals ready to make a meaningful impact on the technology sector. The Technical Account Manager (TAM) is responsible for post-sales ownership and success of assigned Small and Medium Business (SMB) customer accounts. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross-functional teams to ensure timely resolution of issues and a seamless customer experience. This role requires a balance of strong technical acumen—particularly in server technologies—and exceptional customer engagement skills. The ideal candidate is a proactive problem solver, trusted advisor, and customer advocate who thrives in a fast-paced, high-impact environment.

Requirements

Bachelor’s degree (preferred) or equivalent experience in a technical field
5+ years of experience in customer-facing roles (Technical Account Management, Customer Success, or Support Engineering)
Proven ability to manage multiple customer accounts while maintaining high levels of satisfaction and engagement
Demonstrated success in driving issue resolution and influencing positive customer outcomes
Strong interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders
Solid understanding of x86-based server platforms and infrastructure
Strong troubleshooting and problem-solving skills in complex technical environments
Ability to work e􀆯ectively under pressure and manage urgent, high-priority escalations
Detail-oriented, highly organized, and dependable
Fluent in English (written and verbal)
Ability to lift 40 lbs. and safely handle heavier equipment using a team lift (“buddy system”)

Nice To Haves

Experience with Linux and virtualization technologies is a plus

Responsibilities

Serve as the primary escalation point and trusted advisor for assigned SMB customers
Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success
Lead customer onboarding, including introduction to service programs and ongoing operational reviews
Proactively monitor account health to ensure timely case progress and prevent service gaps
Manage multiple customer accounts simultaneously, ensuring high-quality engagement and follow-through
Drive resolution of complex technical issues by coordinating with internal engineering teams
Develop and maintain technical documentation to support training for service-desk and field engineers
Coordinate and support onsite integration activities as needed
Manage and prioritize customer escalations, ensuring clear communication and accountability
Travel as needed (up to 10%)