Technical Account Manager

Zones Careers•San Jose, NJ

2d•Onsite

About The Position

The Technical Account Manager (TAM) is responsible for post-sales ownership and success of financial customers and will move into enterprise level customers. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross-functional teams to ensure timely resolution of issues and a seamless customer experience. This role requires a balance of strong technical acumen—particularly in server technologies—and exceptional customer engagement skills. The ideal candidate is a proactive problem solver, trusted advisor, and customer advocate who thrives in a fast-paced, high-impact environment.

Requirements

Bachelor’s degree (preferred) or equivalent experience in a technical field
5+ years of experience in customer-facing roles (Technical Account Management, Customer Success, or Support Engineering)
Proven ability to manage multiple customer accounts while maintaining high levels of satisfaction and engagement
Demonstrated success in driving issue resolution and influencing positive customer outcomes
Strong interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders
Solid understanding of x86-based server platforms and infrastructure
Strong troubleshooting and problem-solving skills in complex technical environments
Ability to work e 􀆯 ectively under pressure and manage urgent, high-priority escalations
Fluent in English (written and verbal)

Nice To Haves

Experience with Linux and virtualization technologies is a plus
Detail-oriented, highly organized, and dependable

Responsibilities

Serve as the primary escalation point and trusted advisor for assigned to customers pre/during/post deployment escalation.
Need to emphasis account MGMT projects/experience.
Sales support experience would be great – previous SAM/TAM roles
Should be able to effectively communication internally and externally – Professionalism is key
Project/Fleet focused – discover system issues and proactively plan resolutions.
Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success
Lead customer onboarding, including introduction to service programs and ongoing operational reviews
Proactively monitor account health to ensure timely case progress and prevent service gaps
Manage multiple customer accounts simultaneously, ensuring high-quality engagement and follow-through
Drive resolution of complex technical issues by coordinating with internal engineering teams
Develop and maintain technical documentation to support training for service-desk and field engineers
Coordinate and support onsite integration activities as needed
Manage and prioritize customer escalations, ensuring clear communication and accountability