Technical Account Manager, Contractor

BeyondTrust

About The Position

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.

Requirements

5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
Excellent customer service skills, with strong dedication to customer care.
Self-starter, adaptable and eager to learn new technologies
Great time manager and proficient multi-tasker.
Bachelor’s degree in a related technical field.
Flexible, a team player, strong collaborator
Ability to understand and analyze customer technical needs
Excellent verbal and written communication skills
Confident in person and by phone with large teams and audiences
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Knowledge of the following: Active Directory and GPO, Network Topology/Layers, Networking Tools and Utilities, AV/Firewall Rules and Policies, Secure “machine to machine” communications, Virtualization, Security software, Windows Account Administration

Nice To Haves

SQL experience is a plus
Scripting language experience is a plus
Cloud technology experience is a plus
Linux experience is a plus

Responsibilities

Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
Complete Technical Product Assessments
Facilitate, coordinate, oversee product upgrades
Periodically complete health checks across products.
Create & maintain customer Environment Profiles
Driving ticket resolution by working closely with the support teams.
Collaborate with cross-functional teams to understand customer issues and drive resolution
Collaborate with Professional Services and Project Manager during implementation
Maintaining overall account health for each account.
Periodically perform basic health checks across products.