Technical Account Manager

Treasure AI•New York, NY

3d•$180,000 - $210,000•Hybrid

About The Position

The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners. As Treasure AI evolves into an AI-native company where the CDP serves as the contextual data foundation powering AI agents and intelligent automation the Technical Account Manager (TAM) plays a key role in guiding customers through this transformation.

Requirements

Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
5+ years of experience in technical consulting or solutions architecture
Strong experience with: Data connectivity and ingestion architectures
Solution architecture and system design
Data engineering principles and practices
Basic understanding of AdTech and MarTech ecosystems
Advanced SQL knowledge and data modeling experience
Experience with ETL/ELT processes and data pipeline design
Strong technical documentation and communication skills

Nice To Haves

Experience with Treasure Data or similar CDP platforms
Advanced knowledge of marketing technology and advertising technology landscapes
Expertise in one or more specialty areas

Responsibilities

Be the technical authority for Treasure AI platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
This is a hands-on role – be ready to jump in and use the product from day one.
Guide customers in adopting Treasure AI's AI-native tooling including Treasure Code (CLI/SDK), Treasure Studio, and the AI Agent Foundry to accelerate implementation workflows and enable AI-assisted operations.
Support the design and deployment of AI agents (Audience Agents, Custom Agents, Marketing Super Agent) from POC through production, helping customers unlock value from Treasure Data's agentic capabilities.
Identify opportunities within customer accounts to drive adoption of AI-powered features across Personalization, Engagement, and Creative AI Suites, contributing to AI Credit consumption growth.
Leverage AI tools internally (Treasure Studio, Claude-powered skills) to accelerate technical discovery, solution design, and documentation modeling AI-native ways of working for the broader TAM organization.

Benefits

Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
Competitive compensation packages
Company paid life insurance 3x salary
Company paid short- and long-term disability coverage
Retirement planning (401K) with 4% company match
Restricted Stock Units (RSU)
Flexible Time Off (FTO)
Up to 26 weeks paid parental leave including a post-partum night nurse
Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

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