Technical Account Manager

mabl•Boston, MA

9h•$130,000•Hybrid

About The Position

Mabl Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers. Acting as our primary tech liaison, you'll support ongoing implementations and usage of mabl across enterprise organizations, ensuring teams have optimal experiences with our product and are able to achieve their goals and objectives around software quality. Given mabl's context, this could also be a great role for a QA Engineer that enjoys coaching, solving challenges with solutions, and being a subject matter expert. Your work will directly impact mabl's business, customers and culture.

Requirements

At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
The initiative and drive of a self-starter with the collaborative spirit of a team player
Experience working with front-end web technologies and APIs
A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
Professional experience with test automation and/or DevOps tools is a major plus
Some project management experience
You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies
Familiarity with AI/ML concepts as they relate to software quality, test automation, and the continuous delivery pipeline.
Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., mabl's MCP server, advanced auto-healing, GenAI assertions) and guide large enterprise customers on how to best leverage them within their quality engineering strategy.
A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-native test automation features into enterprise DevOps and quality assurance workflows
Able to adapt and adjust to unique requests in real time (eg: how can mabl integrate with this observability tool or BI tool? Can mabl test Canvas/WebGL applications?)
You are an effective communicator; we are a small team, and you will impact every aspect of our company

Responsibilities

Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
Facilitate successful outcomes of their business and technical objectives through usage of mabl
Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc.
Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
Represent mabl at speaking engagements, conferences, and other promotional events
At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts