Technical Account Manager

Luxer One•Sacramento, CA

20d•Hybrid

About The Position

Luxer Technical Account Manager: At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. Key responsibilities include: Own the technical relationship and system health for all assigned accounts, ensuring customers get maximum value from the Luxer One platform — while surfacing and supporting growth opportunities through deep technical trust.

Requirements

4+ years of experience in field operations, hardware deployment, or installation management
Ability to manage multiple projects simultaneously
Strong organizational skills and attention to detail
Requires strong ability to translate technical issues into business impact for non-technical stakeholders
Ideal background: SaaS/hardware support, field technical account management, or solutions engineering
Successful track record of B2B solution sales and account management, ideally helping grow revenue in a new market or for a new product
Willingness to travel on a frequent basis (up to 25%)
Demonstrate success in building strong direct relationships with customers
Self-directed, with a track record of succeeding in ambiguous situations
Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
Must be able to appear in-person for work in the Sacrameto, CA area

Responsibilities

Serve as the primary technical point of contact for all assigned accounts
Own system health, uptime, and performance monitoring across each customer's Luxer infrastructure
Proactively identify and resolve technical issues before they impact customer operations
Troubleshoot hardware and software issues; escalate to Engineering or Product when necessary
Lead technical onboarding for new locations — configurations, integrations, and go-live support
Train customers and on-site staff on system usage, best practices, and new feature adoption
Manage and document all technical configurations across assigned accounts
Conduct regular system health check-ins and technical business reviews
Partner with Product Development to relay technical feedback and champion customer needs
Collaborate with ISS to ensure seamless hand-offs and issue resolution
Identify upsell and expansion opportunities uncovered through technical engagement
Partner with Account Executives to provide technical support on expansion proposals
Ensure customers submit Purchase Orders for new locations
Ensure customers are current on invoices; follow up on outstanding AR
Collaborate with Marketing on technical case studies and customer success stories
Maintain accurate CRM records and technical documentation across all accounts