Technical Account Manager

Activar Career•Bloomington, MN

About The Position

The Technical Account Manager generates sales quotes, converts customer orders, and handles customer inquiries. The role supports established accounts and develops technical knowledge of the company’s products and vendors. It responds to customer needs in accordance with company quality standards, culture, and business practices, and works with customers, original equipment manufacturers, distributors, vendors, operations, the General Manager, and outside representatives to support service and sales goals. The position receives and processes quotation requests, purchase orders, order changes, adjustments, and cancellations; uses computer systems to retrieve customer, inventory, and order information; follows up on delivery status; and coordinates with operations regarding schedules and shipments. It prepares quotations, obtains vendor pricing, documents transactions, and identifies marketing opportunities. The role also supports strategic sales and budget goals, contributes to continuous improvement, follows company policies, and maintains a clean and professional work area.

Requirements

Equivalent of a high school diploma or GED certification.
Previous customer service, inside sales, and manufacturing experience.
Specific material knowledge.
Familiarity with and efficient navigation of a NAV/ERP system.
Professional phone and email etiquette, with prompt, courteous, clear, and concise communication with customers, vendors, and employees.
Ability to assess customer needs and provide exceptional customer service.
Strong organizational skills and attention to detail while managing multiple tasks.
Effective communication, interpersonal, and organizational skills.
Proficiency with Microsoft Office applications and capacity to learn new systems.
Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
Open-minded approach to assignments.
Ability to work in a rapidly changing, fast-paced environment requiring strong teamwork.
Basic ability to understand blueprints, schematics, and instrumentation diagrams.
Ability to regularly sit, stand, and walk throughout the building; frequently reach with hands and arms; and regularly lift or move up to 15 pounds.
Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate’s or bachelor’s degree in a related discipline.
Familiarity with the plastisol/plastics industry.

Responsibilities

Respond to customer needs consistent with company quality, culture, and business practices.
Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers, original equipment manufacturers, and distributors.
Build and maintain rapport with customers and provide the best possible service.
Use computer systems to retrieve customer information, stock status, purchase order status, and update customer purchase orders using correct codes.
Follow up on inquiries by checking order status and delivery information; coordinate with operations on schedules and deliveries of scheduled shipments.
Prepare price quotations within 24 hours, including requests for quote on out-of-stock items, and ensure customer requirements are met.
Quote prices, terms, lead times, and delivery dates based on product knowledge, company forecasts, and inventory.
Obtain quotes from approved vendors to meet customer quality and delivery requirements.
Document transactions, including customer RFQs, vendor RFQs, customer quotes, purchase orders, and change orders.
Identify and develop new and existing marketing opportunities through mailings, research, cold calling, and trade show leads.
Target sales with the General Manager or outside representative using excess inventory reports and inactive or lower-activity accounts.
Help drive the strategic plan to achieve sales and budgetary goals.
Foster a continuous improvement environment.
Adhere to company standards and policies.
Maintain a clean and orderly work area and conduct oneself professionally in accordance with company guidelines.
Perform other duties as assigned.