Technical Account Manager - USA

Camunda

7d•$150,100 - $242,000•Remote

About The Position

Camunda is hiring a Technical Account Manager to join its Customer Success team and advise strategic enterprise customers throughout their adoption of Camunda’s process orchestration platform. The role partners with customers from onboarding through ongoing operations, helping them address technical challenges, create adoption plans, and achieve measurable business outcomes. The TAM works closely with customer stakeholders and internal Camunda teams to build lasting relationships, support adoption at scale, and make complex technology approachable. The position is fully remote and may require on-site visits with accounts for key milestones, up to 50% during busy periods. The role is an existing vacancy. Compensation is location-based; the stated United States annual total target cash range is $150,100 to $242,000, with equity through the Virtual Stock Option Plan where applicable.

Requirements

At least 3 years of experience as a Technical Account Manager or in a directly comparable enterprise software role.
Hands-on experience with a high-level programming language such as Java, C#, or Python, and relevant enterprise software frameworks.
Solid understanding of modern solution architectures and associated paradigms, including DevOps topics, especially Kubernetes.
Demonstrated ability to build trusted relationships and provide advisory services to technical and business stakeholders.
Ability to synthesize and clearly explain complex issues to varied audiences.
Strategic problem-solving skills and a collaborative, impact-driven mindset, with the ability to tailor approaches to customer situations.
Willingness and flexibility to spend time on-site with clients as account needs dictate, up to 50% during busy periods.
Ability and/or willingness to use Camunda's product.

Nice To Haves

Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
Relevant industry certifications, such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
Familiarity with Camunda products.

Responsibilities

Serve as the primary technical contact and trusted advisor for designated enterprise customers through all stages of Camunda adoption.
Guide the creation and execution of tailored technical adoption plans to maximize business outcomes and support long-term success.
Provide hands-on technical guidance, best practices, and advisory services to business and technical stakeholders, from onboarding through ongoing operations.
Proactively conduct platform and solution health checks, help remove execution risks, facilitate escalation management, and advocate for customer needs internally.
Collaborate with Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales teams to drive measurable customer outcomes at scale.
Spend time on-site with accounts for key milestone interactions as needed, up to 50% during busy periods.

Benefits

Equity through the Virtual Stock Option Plan, where applicable.
Remote work and flexible time off.
Home office budget and co-working space support.
Annual Kickoff, team offsites, Camundi Connection Budgets, and local gatherings.
Locally tailored healthcare.
Access to Modern Health for global mental wellbeing.
Live Well Lifestyle Spending Account; the program launches in 2026 and scales to €1,000 annually from 2027.
Retirement and pension plans, often with company contributions.
Life and disability insurance where relevant.
Up to $/€/£1,000 per year for self-directed learning, including courses, certifications, and books.