Technical Account Manager
About The Position
The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. In a consultative role, the TAM supports successful platform integrations and account management, providing existing customers with technical recommendations throughout the product operations lifecycle. The position also provides Tier III support for accounts and cases requiring sensitive technical care. The role involves coordinating customer support and solution delivery, offering technical guidance, and conducting workshops, consulting, implementation, and training engagements remotely or onsite.
Requirements
- University degree; Computer Science or Engineering majors preferred.
- Excellent customer-facing written and verbal communication, organization, presentation, and project management skills.
- Working experience with Microsoft SharePoint administration, configuration, and installation.
- Working experience with Office 365 administration and configuration.
- Understanding of the differences between SharePoint versions.
- Working knowledge of current and former versions of Microsoft SQL Server and clustering.
- Ability to install, configure, and maintain current and former versions of Windows Server, IIS, and SQL Server, and understand how these components integrate with SharePoint.
- Working knowledge of TCP/IP, DHCP, DNS, Active Directory, and SMTP technologies.
- Ability to work individually and in a highly collaborative team setting.
- Willingness to learn and adapt in a fast-paced environment.
Responsibilities
- Lead technical account management for enterprise clients, coordinating support efforts and organizing solution delivery.
- Maintain a portfolio of customer technical accounts and provide technical guidance and recommendations.
- Deliver onsite and remote workshops, consulting, conception, delivery, and training projects based on customer needs.
- Conduct long-term engagements to address customers’ current and future needs.
- Perform remote or onsite professional services and platform integration engagements for existing clients.
- Develop expertise in the features and benefits of AvePoint applications.
- Align AvePoint’s product line to provide comprehensive solutions that satisfy customers’ business needs.
- Provide Tier III support for accounts and cases requiring sensitive technical care.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) with match
- Unlimited PTO
- Depending on the role, bonuses, commissions, or equity (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
