Technical Account Manager

TeamLogic IT, Woodland Hills, CA•Los Angeles, CA

20d•$55,000 - $65,000•Hybrid

About The Position

Join our team as an experienced and motivated Account Manager. In this role, you will work with a dynamic team, utilizing cutting-edge technology to deliver exceptional value. Manage and grow existing client relationships, drive revenue growth, and ensure client satisfaction through upselling and cross-selling opportunities.

Requirements

B.A./B.S. degree in a relevant discipline; or equivalent work experience
Customer service-focused mindset.
Proven experience in account management or client relationship management roles.
Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients.
Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach.
Demonstrated ability to drive revenue growth and achieve sales targets.
Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
Proficiency in CRM software and Microsoft Office suite.

Nice To Haves

Technical aptitude with experience in the IT industry.
Knowledge of IT services and solutions.

Responsibilities

Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR).
Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
Proactively engage with clients to understand their evolving needs and challenges.
Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively.
Implement strategies to foster long-term client loyalty and minimize churn.
Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy.
Identify how technology can advance our client's business goals.
Establish a technology roadmap for all key strategic accounts.
Be an active participant in our client's IT budgeting process.
Develop account plans and strategies to maximize business opportunities and achieve sales targets.
Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
Communicate the overall status of projects to clients and internal stakeholders regularly.
Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
Stay abreast of industry trends, cybersecurity threats, and best practices.
Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.