Technical Account Manager

Certora•Madison, MS

14d•Hybrid

About The Position

Certora is hiring a Technical Account Manager to be the single owner of the customer relationship across the entire lifecycle. This is a full-cycle commercial and customer role. The TAM is expected to run assigned accounts autonomously and involve the right people, guiding and supporting the customer to get the best for their security needs. Leadership helps bring opportunities and supports strategic, unusual, or at-risk deals. It does not replace the TAM as the person responsible for moving the customer forward. When an engagement is agreed, the TAM hands active delivery to Security Labs. Security Labs owns the technical execution of the engagement; the TAM remains the main point of contact for account and commercial.

Requirements

Experience personally owning and closing technical B2B deals.
Strong commercial judgment and the ability to negotiate.
Clear communication with technical, commercial, and executive stakeholders.
Strong organization and follow-through, with the ability to operate autonomously, coordinate leadership, Security Labs, and Finance, and make risks visible early.

Nice To Haves

Experience in cybersecurity, formal verification, blockchain, developer tools, or technical professional services is a plus.

Responsibilities

Customer discovery and qualification. Understand the customer's security needs, timing, stakeholders, decision process, and next step.
Technical scoping. Clarify the software target and work with Security Labs to establish a credible scope, effort estimate, timing, and delivery plan.
Proposal and close. Turn the agreed technical inputs into a clear offer, lead customer questions and objections, and negotiate within Certora's pricing and contract approval rules.
Onboarding and handoff. Align the start date, expectations, access, communication channels, commitments, and customer context before Security Labs begins delivery.
Ongoing account management. Maintain the relationship, identify needs or risks early, coordinate the appropriate Certora response, develop future work, and keep the account and next actions current in Salesforce.