Technical Account Manager

Roku•Santa Monica, CA

1d•Hybrid

About The Position

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. We are Roku’s Technical Account Management team for advertising publisher partnerships, owning integration health end-to-end—from onboarding through mature operations—to deliver operational excellence, reliability, and measurable outcomes for our partners and the Roku ad platform. We operate at the intersection of technology and business, turning operational and analytical signals into clear business cases and actionable decisions. This role is requiring a highly motivated problem solver, who can effectively articulate business cases based on operational and analytical data. As part of this highly skilled team, you will be responsible for managing the technical relationship with Roku’s advertising business’ publisher relationships. The Technical Account Manager’s primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher partnership, from integration to mature state, while working closely with the Publisher Partnerships, Business Development, Inventory, and Product teams.

Requirements

4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
1+ year Video (preferably CTV) experience
Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
Experience with Ad tech and ad tech terminology
Effective relationship management skills with partners
Experience with SQL & Analytics Skills
Experience with supply integrations (header bidding, oRTB, etc.)
Familiarity with reviewing technical documentation and integration specs, such as for oRTB
Superset and Excel proficiency.
Experience in app/SDK coding, log reading, and testing in Postman
Experience diagnosing and troubleshooting front-end issues and network requests
Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)

Nice To Haves

Python, JSON/XML are a strong plus
Experience on an OTT platform a strong plus

Responsibilities

Work on new integrations across all advertising publisher partners
Lead the project planning, operational work, and testing related to the integration
Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
Usage of data and logs to drive decisions, insight, and optimizations
Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
Build and grow trusting relationships with external and internal counterparts
Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members
Identify areas for product improvement and collaborate with the Product team to bring to fruition
Assist with testing and success evaluation of new features
Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication
Meet locally with publisher contacts when required