Technical Account Manager

Kamiwaza AI•Silverthorne, CO

7d•$120,000 - $160,000•Remote

About The Position

Kamiwaza is building a platform that enables organizations to deploy enterprise AI at scale. As a Technical Account Manager, you are the customer’s primary ongoing relationship with Kamiwaza. You maintain the strategic relationship with the customer, navigate senior stakeholders, understand where the customer’s business is heading, and identify where Kamiwaza can deliver additional value. When outcome projects arise, you coordinate delivery end-to-end: scoping, requirement gathering alongside the engineers, timeline management, stakeholder communication, and proving the outcome works in production. Between engagements, you maintain the relationship, advocate for the customer internally, and develop the account. You work alongside engineering leadership to coordinate staffing and prioritization, but your primary orientation is outward, toward the customer. You own workflow discovery, stakeholder communication, adoption planning, and outcome measurement. You identify expansion opportunities: new use cases, additional outcomes, or deeper platform adoption that emerge naturally from the ongoing relationship. This role is ideal for someone who combines technical credibility with business acumen, someone comfortable in a room with a CTO discussing architecture and with a CFO discussing ROI.

Requirements

Bachelor’s degree in business, engineering, computer science, or a related field.
8+ years in customer success, solution delivery, consulting, engagement management, or technical account management in a technology company.
Demonstrated ability to own and grow customer relationships at the executive level.
Experience managing the delivery of technical projects, coordinating engineering resources, managing timelines, and ensuring quality outcomes.
Strong problem-solving skills with the ability to translate complex customer challenges into structured, actionable plans.
Exceptional communication skills — able to translate between technical teams and business stakeholders clearly and persuasively.

Nice To Haves

Experience in enterprise AI, data platforms, cloud infrastructure, or related domains.
Familiarity with AI/ML deployment, agentic systems, or GenAI applications.
Experience working with non-technical customers who need workflow translation and adoption support.
Background in professional services, consulting delivery, or program management at a technology or platform company.
Comfort operating in a startup environment with ambiguity and rapid change.

Responsibilities

Own the long-term customer relationship post-sale, serving as the customer’s primary point of contact with Kamiwaza across all engagements.
Build and maintain relationships with senior stakeholders, understanding their strategic objectives and aligning Kamiwaza’s capabilities to their business goals.
Develop and maintain Customer Success Plans that link customer objectives to Kamiwaza platform capabilities and outcome project delivery.
Proactively identify expansion opportunities — new use cases, additional outcomes, or deeper platform adoption — that arise from the ongoing relationship.
Coordinate the end-to-end delivery of outcome projects, from scoping and requirement gathering through execution to production deployment and adoption.
Partner with engineering leadership to align the right engineers to each engagement, ensuring timely and high-quality delivery.
Own workflow discovery, stakeholder communication, adoption planning, and outcome measurement for each engagement.
Manage delivery timelines and customer expectations, escalating blockers early and ensuring engineering has the context they need to deliver.
Conduct customer-facing program reviews, presenting progress, addressing concerns, and aligning on priorities.
When engineers surface platform gaps or customer requirements during delivery, ensure those translate into actionable feedback for the product team.
Advocate for customer priorities within Kamiwaza, particularly in balancing commercial outcome work alongside federal delivery demands.
Contribute to the evolution of Kamiwaza’s delivery playbooks, engagement tooling, and repeatable solution patterns.