Technical Account Manager

Net at Work

1d•$60,000 - $90,000

About The Position

The Technical Account Manager owns client relationships and identifies opportunities to expand the use of the company’s products and services. As a member of the inside sales team, this role is responsible for client retention, contract renewal, and revenue expansion. The position partners closely with clients to support satisfaction through proactive relationship management and customer advocacy, and serves as the primary escalation point. Approximately 60% of the role focuses on client satisfaction, retention, and contract renewal; approximately 40% focuses on revenue expansion through upselling and cross-selling recurring and non-recurring engagements. The role manages the sales cycle for opportunities within the existing client base, maintains a continuous pipeline to achieve inside sales goals, supports client needs and fulfillment, and reports on client health and revenue forecasts. It also facilitates client meetings and quarterly business reviews, coordinates marketing activities and client events, maintains client and CRM documentation, and creates statements of work and technical solutions for qualifying professional services and recurring sales under $20,000 or that are standardized.

Requirements

At least 2 years of experience within a Managed Services organization.
At least 3 years in a Technical Account Management or Inside Sales role.
Demonstrated success meeting or exceeding assigned sales quotas.
Strong track record of maintaining high customer satisfaction.
Strong business writing and verbal communication skills.
Demonstrated ability to lead client meetings and presentations effectively.
Experience closing recurring service sales.
Business awareness of how IT relates to business strategy and goals.
Professional demeanor and appearance; punctual, personable, and a team player.
Customer approval for access to customer information, systems, and/or premises may be required as an essential job function.

Responsibilities

Act as a client advocate and ensure clients receive a positive digital employee experience.
Execute client experience and sales strategies on a day-to-day basis.
Cultivate and strengthen relationships with existing clients to become a trusted advisor.
Support immediate client needs, order and quote administration, and follow-up for client fulfillment; interact with the Engineering team for appropriate support.
Facilitate appointments and quarterly business reviews to review products and services and identify opportunities.
Manage customer health by overseeing client accounts receivable, tracking revenue risk, and serving as the primary client escalation point.
Participate in planning, driving attendance, and executing marketing activities, including webinars, seminars, and other client events.
Manage the sales cycle for product and service opportunities within the existing client base.
Achieve inside sales quotas and goals by maintaining a continuous pipeline.
Deliver and regularly report on client health status and revenue forecasts.
Maintain client documentation and CRM information.
Create statements of work and design technical solutions for professional services and recurring sales under $20,000 or that are standardized.

Benefits

Medical, dental, and vision coverage.
Accident, critical illness, and hospital indemnity coverage.
Employee Assistance Program (EAP).
Life and AD&D insurance.
Short- and long-term disability insurance.
Flexible Spending Accounts.
Transportation and parking accounts.
Health Savings Accounts with company contribution.
401(k) retirement plan with matching contribution.
Legal benefits.
Identity theft protection.
Pet insurance.
Wellness program offerings.
Paid time off accrued per pay period based on years of service, starting at 15 days annually.
Eight paid holidays per year, including one floating holiday.
Commissions in accordance with the terms of the Company's plan.