Technical Account Manager (remote East Coast, US)

Spacelift • Redwood City, CA

7d • Remote

About The Position

The Technical Account Manager (TAM) is a senior post-sales role embedded within Spacelift's Strategic segment. You will work alongside a Strategic CSM and Account Executive to drive deep technical adoption, reduce integration risk, and help customers extract measurable business value from Spacelift's Infrastructure as Code platform. This is a high-visibility role with direct access to executive stakeholders and engineering leadership at some of Spacelift's most complex enterprise accounts.

Requirements

• 8+ years in a customer-facing technical role such as Sales Engineer, Solutions Architect, DevOps Consultant, or Customer Success Architect
• Familiarity with CI/CD platforms and GitOps workflows
• In-depth, hands-on knowledge of Infrastructure as Code (IaC), including tools such as Terraform, OpenTofu, Pulumi, or Ansible
• Recognised certifications or demonstrated expertise in major cloud platforms (AWS, Azure, GCP) and developer platforms such as GitHub or GitLab
• Experience supporting high-ARR enterprise accounts in regulated or complex industries, particularly banking and financial services, healthcare, or large-scale technology companies
• Track record of presenting technical architecture and business value content to both engineering practitioners and C-suite decision-makers
• Strong ability to understand and document business requirements, navigate stakeholder dynamics, and build consensus across large organisations
• Comfortable operating in a fast-moving startup environment where processes are still being built

Nice To Haves

• Experience with policy-as-code frameworks (OPA, Sentinel) or configuration management at scale
• Background in platform engineering, SRE, or DevSecOps
• Prior experience in a TAM or Customer Success Architect role at a high-growth B2B SaaS company

Responsibilities

• Partner with the Strategic CSM and AE to own the technical relationship for a book of high-ARR strategic accounts
• Map customer business objectives to Spacelift product capabilities, and define clear, measurable adoption milestones
• Proactively assess integration complexity and operational maturity to surface risk early and build mitigation plans that prevent churn
• Lead technical discovery, architecture reviews, and health checks to ensure customers are getting full value from their investment
• Design and deliver visually compelling business value reports and technical roadmaps for both engineering teams and executive leadership
• Drive stakeholder alignment across customer organisations, translating technical requirements into business outcomes
• Serve as the customer's internal advocate, working cross-functionally with Spacelift Product, Engineering, and Support to resolve escalations and influence the roadmap

Benefits

• Competitive salary and equity package.
• Medical, dental and vision plans for employees and any dependents.
• 401k Pension Plan.
• 26 days of paid time off annually + local bank holidays.
• Flexible working hours and a healthy 40-hour workweek.
• Work from anywhere in the West Coast! We are a full-remote company.
• Awesome monthly allowance for benefits.
• Company offsites.
• Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed