Technical Account Manager (remote East Coast, US)

Spacelift•Redwood City, CA

2d•Remote

About The Position

The Technical Account Manager (TAM) is a senior post-sales role embedded within Spacelift's Strategic segment. You will work alongside a Strategic CSM and Account Executive to drive deep technical adoption, reduce integration risk, and help customers extract measurable business value from Spacelift's Infrastructure as Code platform. This is a high-visibility role with direct access to executive stakeholders and engineering leadership at some of Spacelift's most complex enterprise accounts.

Requirements

8+ years in a customer-facing technical role such as Sales Engineer, Solutions Architect, DevOps Consultant, or Customer Success Architect
Familiarity with CI/CD platforms and GitOps workflows
In-depth, hands-on knowledge of Infrastructure as Code (IaC), including tools such as Terraform, OpenTofu, Pulumi, or Ansible
Recognised certifications or demonstrated expertise in major cloud platforms (AWS, Azure, GCP) and developer platforms such as GitHub or GitLab
Experience supporting high-ARR enterprise accounts in regulated or complex industries, particularly banking and financial services, healthcare, or large-scale technology companies
Track record of presenting technical architecture and business value content to both engineering practitioners and C-suite decision-makers
Strong ability to understand and document business requirements, navigate stakeholder dynamics, and build consensus across large organisations
Comfortable operating in a fast-moving startup environment where processes are still being built

Nice To Haves

Experience with policy-as-code frameworks (OPA, Sentinel) or configuration management at scale
Background in platform engineering, SRE, or DevSecOps
Prior experience in a TAM or Customer Success Architect role at a high-growth B2B SaaS company

Responsibilities

Partner with the Strategic CSM and AE to own the technical relationship for a book of high-ARR strategic accounts
Map customer business objectives to Spacelift product capabilities, and define clear, measurable adoption milestones
Proactively assess integration complexity and operational maturity to surface risk early and build mitigation plans that prevent churn
Lead technical discovery, architecture reviews, and health checks to ensure customers are getting full value from their investment
Design and deliver visually compelling business value reports and technical roadmaps for both engineering teams and executive leadership
Drive stakeholder alignment across customer organisations, translating technical requirements into business outcomes
Serve as the customer's internal advocate, working cross-functionally with Spacelift Product, Engineering, and Support to resolve escalations and influence the roadmap