Technical Account Manager - (Central or East Coast)

Okta•Chicago, MA

3h•$128,000 - $176,000•Remote

About The Position

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. We make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role.

Requirements

5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
Familiarity in the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
Consuming APIs and HTTP request methods
High-level understanding of custom consumer and SaaS apps both web and native
Passion for learning cybersecurity principles for IT and consumer applications
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation skills
Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
Ability to influence customer behavior & health metrics across a portfolio of customers
This position will be located remotely within 50 miles of Mexico City, with some travel required (under 25% of the time)

Responsibilities

Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach