Technical Account Manager

Bentley Systems

23d•Remote

About The Position

Are you ready to shape the future of infrastructure—alongside customers who are changing the world? At Bentley Systems, you’ll join a global team of passionate experts helping the world design, build, and operate more resilient, sustainable infrastructure. As a Technical Account Manager (TAM), you’ll serve as a trusted technical advisor to Bentley’s most strategic customers, guiding technical strategy, influencing outcomes, and driving long‑term value. In this role, you’ll sit at the intersection of technology, strategy, and relationships—partnering closely with Account Managers and cross‑functional Bentley teams to deeply understand customer challenges and align Bentley’s industry‑leading solutions to their business goals. You’ll play a critical role in strengthening partnerships, expanding customer success, and enabling meaningful technical and commercial outcomes.

Requirements

Bachelor’s degree in Civil Engineering, Construction Management, or a related field; or equivalent professional experience
5-7 years in a technical role such as pre-sales, solutions engineering, technical consulting, or enterprise account management — ideally within the Architecture, Engineering, or Construction (AEC) industry
Experience within the Transportation Industry, ideally directly working with DOTs
Familiarity with Bentley’s solution portfolio (e.g., ProjectWise, MicroStation, OpenRoads, SYNCHRO) preferred
Background in solution sales, technical consulting, or customer‑facing advisory roles is a plus
Strong written and verbal communication skills, including confidence presenting to technical and business audiences
Proven ability to build strong relationships and collaborate effectively across teams
Comfortable working independently while managing multiple priorities in a fast‑paced environment

Responsibilities

Serve as the technical expert for strategic customer accounts, helping teams and customers understand Bentley’s products and how they solve real business problems.
Partner closely with Account Managers and customers to build technical account strategies, lead discovery conversations, and identify value‑driven solutions.
Design and recommend tailored infrastructure software solutions based on customer needs, workflows, and industry standards.
Define scopes of work to support successful implementations and deliver user training when needed.
Collaborate with Product, Services, and Marketing teams to share customer insights, influence product improvements, and support new go‑to‑market initiatives.
Deliver technical presentations, demos, and proof‑of‑concepts that clearly communicate product value and impact.
Address technical questions and objections while highlighting Bentley’s competitive advantages.
Create sales‑ready technical content, including presentations, videos, datasets, and proposal contributions.
Stay current on industry trends, emerging technologies, and competitors to provide informed guidance to customers and internal teams.
Support technical proposals and RFP responses, building trusted relationships as a go‑to subject matter expert.