Technical Account Manager

Nasuni

3d•Remote

About The Position

Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as the primary technical point of contact, helping customers optimize their use of Nasuni’s cloud file data platform across hybrid and cloud environments. This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes. This is not a purely strategic or sales-led role—success comes from hands-on engagement, proactive execution, and technical credibility.

Requirements

4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
Experience with enterprise infrastructure (storage, networking, or cloud)
Working knowledge of CIFS/SMB, NFS, Active Directory
Experience supporting customer environments and troubleshooting issues
Strong communication skills with technical stakeholders
4–7 years total experience
2–4 years in customer-facing technical roles

Nice To Haves

Experience with AWS, Azure, or GCP
Exposure to virtualization (VMware/ESX)
Familiarity with Linux administration
Experience using tools like Salesforce, Jira, Gainsight
Experience supporting file storage or data infrastructure platforms
Managed multiple customer accounts simultaneously
Exposure to AI-driven operational tools or automation workflows
Prior TAM experience helpful but not required

Responsibilities

Serve as the primary technical contact for assigned customers
Conduct regular technical reviews, health checks, and adoption planning
Monitor platform usage and proactively identify risks or optimization opportunities
Troubleshoot and coordinate resolution of technical issues with Support and Engineering
Guide customers on best practices across storage, cloud, and file system environments
Support onboarding, migrations, and expansion use cases
Track and manage customer issues, action items, and feature requests
Communicate product updates, security alerts, and roadmap-relevant changes
Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)