Technical Account Manager

Ammp • ,

3d • €15,000 - €25,000 • Remote

About The Position

AMMP builds software for the renewable energy sector: AMMP OS, the operating system for renewable energy portfolios. Developers, EPCs, asset owners, O&M providers and finance teams use it to monitor, operate and report on their sites. It connects 30+ inverter, battery and meter brands and covers 10,000+ sites in 35+ countries, many of them multi-vendor fleets.
We build the product with our customers, and their day-to-day problems set the roadmap (a missed outage, a savings report that takes a week to compile). In 2026 we launched Ray, an AI coworker that sits in Teams or Slack and answers questions about a customer's fleet in plain language. We're a small team, working remotely.

Requirements

• 3+ years in customer success, technical account management or solutions engineering at a B2B SaaS company.
• Comfort with data. You can read an API response, write a basic SQL query, and spot when a number looks wrong.
• Clear written English; you'll write to customers in 35+ countries.
• You finish things. Onboarding has a lot of small steps, and missing one breaks the customer's first impression.

Nice To Haves

• Experience with battery storage, gensets or hybrid systems.
• Working knowledge of solar PV: you know what an inverter, PR and yield are, and why a site underperforms.
• Grafana, Looker Studio or a similar BI tool.
• Python or Jupyter notebooks for small data jobs.
• Familiarity with inverter portals.
• Experience in emerging markets, especially sub-Saharan Africa or Latin America.
• French, Portuguese or Spanish.

Responsibilities

• Run kickoff calls and collect what we need from each customer: site lists, vendor API credentials, PV orientation, target yield from PVsyst or Helioscope.
• Set up new organisations and assets in AMMP OS; connect vendor APIs, and data source selection.
• Configure and manage AMMP OS platform tailored to the customer's operation
• Test end to end before handover, then invite users and set their permissions.
• Work closely with other teams including but not limited to Software and Product Team.
• Track feature adoption and a health score for each account; we have a framework drafted and need someone to run it.
• Run quarterly check-ins with key accounts. Train users when adoption drops below target.
• Spot expansion: more MWp, an added module, Ray, the Data API.
• Be the first point of contact.
• Triage data gaps, missing telemetry and billing questions; use our AI agents for first-line investigation and escalate the rest.
• Feed recurring customer requests into the product backlog, with a clear write-up of who asked and why.
• Help us make onboarding faster. Today a 6-vendor customer takes about 10 hours of asset setup plus 20 hours of dashboard work; we want that number to fall.

Benefits

• A real say in how customer success works here; you'd be building the playbook, not following one.
• Work that cuts emissions: every site we monitor is solar or storage replacing diesel or grid power.
• A team that already uses AI agents in daily work, so you spend less time on copy-paste setup.
• Remote work and flexible hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed