Technical Account Manager
About The Position
Tulip, a leader in AI-native frontline operations, is seeking a Technical Account Manager (TAM) to join their Customer Success team. The TAM will act as a technical advisor, bridging the gap between technical expertise and customer success. They will partner with customers and the Tulip account team to provide strategic and tactical guidance on technical matters, aiming to drive customer value and adoption. The role involves helping customers maximize their investment in Tulip's no-code platform and achieve their operational excellence goals. The ideal candidate is passionate about technology, customer success, and manufacturing innovation, with a strong understanding of SaaS, IIoT, cloud, and AI trends in manufacturing. They should be comfortable in technical discussions, building relationships, translating complex concepts, and excited about transforming manufacturing operations with no-code technology.
Requirements
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience or equivalent MES experience, at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Ability to travel (estimated 20%)
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
- Actively use AI tools in your technical workflow
Nice To Haves
- Familiarity with no-code/low-code platforms preferred
Responsibilities
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts.
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases.
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders.
- Identify opportunities for deeper platform adoption and technical optimization.
- Conduct technical workshops, training sessions, and platform deep-dives.
- Help customers design scalable solutions using Tulip's no-code platform.
- Guide customers through complex technical implementations and integrations.
- Collaborate with customers to establish technical best practices and governance.
- Work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth.
- Partner with Product and Engineering teams to communicate customer technical requirements.
- Collaborate with Sales Engineering during expansion opportunities.
- Support renewal processes with technical value demonstrations.
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies.
- Develop technical content, documentation, and enablement materials.
- Participate in customer advisory boards and technical user groups.
- Represent Tulip at industry events and technical conferences.
- Actively use AI tools in your technical workflow.
Benefits
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- An inclusive, dog-friendly office
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
