Technical Account Manager

SIGNATURE SOLAR LLC

3d•Hybrid

About The Position

The Technical Account Manager is responsible for providing technical training, design training and support, technical support, installation training and support, permitting support and commissioning training and support to EG4 Distribution and Installation Customers. They work to engage EG4 customers to deliver training on a consistent and scheduled basis and provide the services to customers in an effort to increase total EG4 sales revenue.

Requirements

Foster valuable relationships with high-profile clients in a growing business environment.
The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department.
The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-control and professionalism.
Ability to work flexible hours / weekends and travel to install sites
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
Comfortable talking to customers, explaining technical concepts, hosting seminars and providing clear instructions.

Nice To Haves

3+ years of familiarity with full solar installations, wiring, and system configuration is preferred. Residential or Commercial.

Responsibilities

Support the sales department to drive revenue and sales to Entry, Midpoint and Turbo Objectives
Work closely with the Regional Sales Rep to manage training visits, training schedule and all aspects of workflow related to customer success and report progress to manager on no less than a weekly basis
Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning
Guide installers through the EG4 Installer Certification Process
Identify installers that require training, and apply current content to bring them up to date
Provide virtual and/or onsite technical and installation training when scheduled
Work closely with Technical support to ensure Customer success, included escalated field service requests
Identify installer mistakes and patterns to apply direct and targeted training to lower demand on technical support
Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van
Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use
Provide excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support
Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed
Support the Canadian market with international travel
Travel 60% in field 40% in office for virtual trainings