Technical Account Manager

Evinced • East Coast,

19h • Remote

About The Position

We are looking for a highly experienced and self-driven Technical Account Manager, based in USA in EST time zone, to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management. You'll serve as a trusted technical advisor — helping named enterprise customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact. The role is fully remote, we are looking for someone based any of the USA states in EST time zone.

Requirements

• 3+ Years experience in B2B SaaS, with Fortune 1000 enterprise customers
• Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
• Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
• Strong technical communicator with deep customer-facing experience, able to simplify complex concepts for both developers and executives.
• Able to tell a data-backed value story — usage, adoption, and ROI — and present it to senior customer stakeholders.
• Willingness to travel for customer onsites/conferences and internal meetings.
• Ability to understand code and work across multiple development environments.
• The role is fully remote, must be based in USA, EST time zone (any of the states).

Nice To Haves

• Strong web and mobile technical knowledge, including testing frameworks like Selenium, Playwright, Appium, and Espresso; CI/CD pipelines & accessibility knowledge is a plus.

Responsibilities

• Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
• Own onboarding and time-to-value. Build and execute the customer onboarding plan, partnering with Sales and Solutions Engineers.
• Drive adoption & Utilization within our product line.
• Troubleshoot complex issues - working closely with Support on tickets and bugs.
• Conduct QBRs, user interviews, customers’ on-sites,, high-quality demos and training sessions.
• Partner with your enterprise Account Executives to align on customer outcomes, expansion, and renewal.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed