Technical Account Manager

Precision 360 • Santa Ana, CA

7h • Onsite

About The Position

Morris Group, Inc. is a third-generation, family-owned and operated business and one of the largest machine tool distribution networks in North America, serving manufacturers of precision machined parts. Precision 360, a division of Morris Group, Inc. (MGI), is the exclusive North American source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers, and Multi-tasking machines. The company's mission is to help manufacturers maintain a competitive advantage by improving productivity. As a Technical Account Manager, the primary responsibility is to be the main point of contact for existing customers within an assigned territory. This role involves nurturing customer relationships, ensuring satisfaction, identifying new projects and capital opportunities in current Tsugami accounts, and supporting the implementation of new equipment. The position is crucial for fostering long-term partnerships and driving revenue growth within existing accounts. The ideal candidate should possess a strong technical background in CNC machining, excellent communication skills, and a dedication to customer success. The Technical Account Manager will collaborate closely with Sales Executives and other internal teams to deliver seamless service and support to customers.

Requirements

• Minimum 5 years of machine tool experience.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong technical knowledge of CNC machining principles and practices.
• Self-motivated and capable of operating with minimal direction.
• Candidate must bring a strategic approach to all work and creativity for solving challenges.
• Ability to work in a fast-paced environment and balance multiple priorities.
• Ability to excel in a team environment as well as when working independently.
• Excellent verbal and written communication skills.
• Ability to optimally present products and solutions to customers in one on one and group settings.
• Prior experience working with various levels of employee and management.
• Intermediate to sophisticated knowledge of Microsoft Office suite and other related business programs.
• Prior experience in public speaking or presentation.
• Prior successful experience in project management.
• Position requires access to reliable transportation, a valid U.S. driver's license, and a clean driving record.

Nice To Haves

• Swiss machining experience preferred.
• Preference for candidates with experience reviewing and processing part prints, fixturing strategies, and tooling selection.
• A current U.S. passport (Preferred, but not required).

Responsibilities

• Develop and maintain strong, long-lasting relationships with customers across multiple levels within their organizations, including shop floor personnel, programmers, engineers, purchasing, and senior management.
• Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability.
• Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects.
• Use a conscientious approach to identify and solve our customer's challenges.
• Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives.
• Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed.
• Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on-site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor.
• Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs.
• Meet or exceed annual sales quota for tooling and shop needs sales to current accounts.
• Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development.
• Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.
• Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams.
• Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed