Technical Account Manager

Buildkite•Canada, KS

1d•Remote

About The Position

At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies. Role Overview We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale. This is a technical advisory role focused on depth, account management. You’ll partner with Customer Success Managers and Account Executives who own the commercial relationship, while you serve as the trusted authority on implementation, architecture, and platform adoption. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution.

Requirements

3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you’ll regularly read, write, and debug code alongside customer engineering teams, and it’s core to how you build technical credibility
Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious
Experience mentoring junior colleagues and contributing to team-wide capability uplift

Nice To Haves

Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team
Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
Prior experience in a high-growth SaaS or developer tools company
Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows.

Responsibilities

Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership
Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team