Technical Account Manager
FIS Global•Jacksonville, FL
•$125,850 - $213,950
About The Position
The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.
Requirements
- 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
- Bachelor’s degree; preference for relevant previous experience in financial technology services
- Experience effectively communicating complex features and technical systems in detail
- Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
- Knowledge of financial and payments industry, including market trends, challenges, and opportunities
- Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results
Responsibilities
- Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
- Develop relationships with key technical client stakeholders
- Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
- Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
- Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
- Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
- Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
- Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients
Benefits
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
