Technical Account Manager

Renesas Electronics•Frisco, TX

13h•$109,000 - $130,000•Hybrid

About The Position

As a Technical Account Manager, you will serve as a trusted advisor to Altium's Enterprise customers, ensuring their successful utilization of Altium's solutions. This role involves building strong relationships, resolving technical challenges, and guiding customers to optimize Altium's tools for their specific workflows. You will collaborate with R&D, Support, and Sales teams to drive product adoption, identify growth opportunities, and advocate for customer needs, thereby directly influencing customer satisfaction and Altium's revenue. The position requires a blend of technical expertise and strategic account management, ideal for individuals passionate about complex problem-solving and fostering long-term customer success.

Requirements

Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
Strong problem-solving and project management skills
Excellent communicator who can simplify technical concepts

Nice To Haves

Hands-on Altium product experience preferred

Responsibilities

Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
Build trusted relationships and guide customers on implementation, integration, and optimization
Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
Identify growth opportunities and lead strategic business reviews
Collaborate with Sales, Support, and R&D to align customer needs with product development
Advocate for customers internally and provide actionable feedback
Monitor customer health and mitigate risks to drive retention