Technical Account Manager

The Descartes

4d•$80,000 - $95,000•Remote

About The Position

The Technical Account Manager exists to help strategic customers achieve measurable business value from 3G TMS and MacroPoint by combining deep freight expertise, technical fluency, and proactive account ownership. This role supports complex, high-volume logistics organizations—including 3PLs, 4PLs, freight brokers, and shippers. You’ll serve as a trusted technical advisor who understands how freight businesses operate, why TMS integrations matter, and how visibility and automation drive real outcomes. This is not a passive account role. You’ll help customers maximize platform value, influence product direction, and shape how freight technology evolves.

Requirements

You understand freight from the inside—not just conceptually, but operationally.
You know how brokers, 3PLs, and shippers make money
You understand why TMS and integrations matter
You have opinions on what makes a strong logistics tech ecosystem
You’re comfortable in technical conversations and can connect systems to outcomes.
Experience with TMS platforms (3G preferred) or similar logistics technology
Familiarity with APIs, EDI, integrations, and system workflows
Ability to troubleshoot and guide customers toward effective solutions
You can build trust and lead conversations with a wide range of stakeholders.
Strong presentation and communication skills
Ability to engage both technical and non-technical audiences
Experience leading customer meetings, training, or business reviews
You connect technical work to business impact.
Proven ability to align technical initiatives with business outcomes
Ability to identify growth opportunities within existing accounts
Strong understanding of customer goals and operational drivers
You know how to get things done across teams.
Experience working with Product, Sales, Support, and Implementation
Ability to communicate customer needs clearly and drive internal alignment
You don’t wait for direction—you create it.
Self-starter with strong accountability and follow-through
Comfortable working in ambiguity and driving outcomes
Motivated by impact, not just activity
3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles
Experience in logistics, supply chain, or SaaS environments strongly preferred
Experience working with enterprise or mid-market customers
Background in transportation, freight operations, or logistics technology is a strong advantage

Responsibilities

Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint.
Connect platform usage to real business outcomes like efficiency, visibility, and margin performance.
Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal.
Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate.
Build strong relationships with both business and technical stakeholders.
Lead meaningful conversations with decision-makers, operators, and IT teams.
Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals.
Bring informed, practical feedback to Product and internal teams.
Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction.