Technical Account Manager
T-Mobile•Parsippany, NJ
•$62,600 - $112,900•Onsite
About The Position
This role supports organizational success by ensuring a high-quality customer experience for strategic business customers. It manages technical issues by directing team efforts and resolving service challenges promptly. The role differentiates itself through collaboration with cross-functional teams to deliver effective business solutions. Success is measured by customer satisfaction, issue resolution efficiency, and operational improvements. The work directly impacts customer retention and the overall quality of service delivery within the organization.
Requirements
- High School Diploma/GED (Required)
- Adaptability (Required)
- Communication (Required)
- Customer Service (Required)
- Escalation Management (Required)
- Presentation Delivery (Required)
- Product Knowledge (Required)
- Root Cause Analysis (RCA) (Required)
- Technical Account Management (Required)
- Technical Knowledge (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- 2-4 years Managing Technical Projects (Preferred)
- Less than 2 years Reporting Experience (Preferred)
Responsibilities
- Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
- Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
- Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
- Provide timely feedback to management on customer trends, issues, and needs to support decision-making
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
