Technical Account Manager

Lawgistics Inc•Carlsbad, CA

9d•$95,000 - $125,000•Onsite

About The Position

Lawgistics is seeking a Technical Account Manager who can build genuine client relationships and communicate effectively with engineers. This role involves owning a portfolio of clients, acting as their trusted technology advisor, and ensuring Lawgistics delivers measurable value. It is a hybrid role that combines elements of account management and technical expertise, bridging the gap between clients and technical teams.

Requirements

Bachelor’s degree required
5+ years of experience in an MSP or IT services environment
Background in account management, client success, or technical sales
Strong grasp of IT infrastructure, Microsoft 365, cloud solutions, and cybersecurity concepts
Experience managing SLAs, KPIs, and client satisfaction metrics
Proven ability to grow accounts and retain clients through genuine relationship-building
Comfortable in a boardroom and in technical conversations
Candidates must live within 20 miles of the Carlsbad, CA headquarters.

Nice To Haves

ConnectWise or similar PSA/CRM experience a plus

Responsibilities

Be the primary point of contact for a portfolio of law firm and professional services clients.
Run Quarterly Business Reviews (QBRs), build trust at the executive level, and ensure clients feel genuinely supported.
Partner with the service desk and engineering teams to ensure SLA adherence, KPI performance, and client satisfaction.
Own the resolution of issues when they arise.
Identify opportunities to expand service adoption, such as cybersecurity and cloud infrastructure.
Grow revenue by solving real client problems.
Translate complex technical concepts into business language for clients and client priorities into clear direction for technical teams.
Track performance metrics, present QBRs, and use data to drive service improvements and strategic planning.