Technical Account Manager

Renesas Electronics•Frisco, TX

1d•Hybrid

About The Position

As a Technical Account Manager, you’ll be the trusted advisor for a portfolio of Altium’s Enterprise customers, ensuring their success with our solutions. You’ll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium’s tools for their unique workflows. By collaborating with R&D, Support, and Sales, you’ll drive adoption, uncover growth opportunities, and advocate for customer needs—directly impacting their satisfaction and Altium’s revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success.

Requirements

Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
Strong problem-solving and project management skills
Excellent communicator who can simplify technical concepts

Nice To Haves

Hands-on Altium product experience preferred

Responsibilities

Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
Build trusted relationships and guide customers on implementation, integration, and optimization
Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
Identify growth opportunities and lead strategic business reviews
Collaborate with Sales, Support, and R&D to align customer needs with product development
Advocate for customers internally and provide actionable feedback
Monitor customer health and mitigate risks to drive retention