Technical Account Manager
About The Position
You’ll be working closely with our founders, early team, and customers. We are looking for someone who can master the Coast platform and help our customers be as successful as possible. This role is perfect for someone who has a technical background but prefers to be customer facing and has strong communication skills. You work hard and are excited to roll up your sleeves, build something you’re proud of, and take ownership. You are eager to become an expert on API-first companies and their sales motions (if you are not already). You’re customer-obsessed and will do whatever it takes to ensure they are successful with our platform. This role is not a fit for those who can't work hard right now, need a structured environment to follow in order to do their job successfully, are not excited about helping sales and solutions teams at API companies, or do not love our customers and truly want to help them.
Requirements
- Located in New York, New York and able to work in office 5 days a week
- Must have experience in account management (customer success)
- Must have technical experience with APIs
- Bachelor’s degree
Nice To Haves
- Previous experience with Javascript and frontend development
Responsibilities
- Become a Coast subject matter expert, addressing questions, concerns, and requests.
- Lead kickoffs, onboarding, training, solutioning and renewals.
- Navigate our customers’ organizations to identify champions and help sell our solution internally for expansion opportunity.
- Have a deep understanding of customers' challenges and help solve them with Coast’s platform.
- Ensure speedy responses in Slack and email.
- Identify product gaps and opportunities based on customer needs for our roadmap.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
