Technical Account Manager

Total Expert

1d•$85,000 - $95,000

About The Position

The Technical Account Manager (TAM) at Total Expert is a trusted partner to our financial services customers, helping them maximize the value of the platform through strategic guidance, technical enablement, and ongoing optimization. TAMs serve by combining product expertise with a deep understanding of customer goals, business context, and technology landscape. This role bridges the gap between strategic vision and practical execution, delivering consistent, high-quality engagements that are grounded in best-practices that will drive adoption, operational efficiency, and measurable outcomes. The ideal candidate brings a proactive, service-minded approach and is energized by the opportunity to help customers make critical financial decisions that shape their lives.

Requirements

Ability to operate independently with a proactive, customer-first mindset
Bias for action and urgency
Passion for helping organizations adopt technology and achieve measurable success
Experience working with multi-stakeholder, enterprise accounts in complex industries
Strong critical thinking and communication skills—capable of translating strategy into action
Comfortable managing multiple projects and priorities within a dynamic environment
Excellent organization, time management, and documentation skills
High proficiency in Microsoft Excel, PowerPoint, and process documentation
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

3+ years in a Technical Account Management, Implementation, or Customer Success role
Experience supporting financial institutions, mortgage lenders, or fintech companies
Familiarity with Mortgage Tech (LOS, POS, PPE, CRM), APIs, BI tools, and data integration models
Background in a Saas billable utilization framework, delivering structured customer engagements with measurable outcomes

Responsibilities

Be the technical expert on customer use cases, configuration and tech stack
Deliver structured, outcome-focused engagements that drive platform usage and customer value
Identify and guide expansion and optimization opportunities as customer needs evolve
Conduct usage reviews and platform audits to maximize ROI/value
Lead strategic conversations with Customer to align business objectives with platform execution
Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible
Document the project, including requirements, actions, outcomes and ROI-related deliverables
Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth
Advocate internally for customer needs and serve as a voice to Product and Engineering teams
Participate in strategic planning, roadmap discussions, and Executive Business Reviews
Maintain detailed records of account activity and engagement history in CS tools
Share field insights, scalable solutions, and best practices across the organization
Contribute to improving delivery playbooks, engagement models, and consulting frameworks
Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable
Occasional travel may be required for strategic customer engagements