Technical Account Manager

CreatorIQ•New York, NY

8d•$107,000 - $135,000•Hybrid

About The Position

As a Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here to make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments. You'll partner closely with Customer Success Managers to ensure your accounts are fully configured, technically sound, and accelerating toward platform outcomes. Where CSMs own the relationship and business outcomes, you own the technical depth — integrations, data flows, product configuration, API health, and escalation triage.

Requirements

4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company
Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts
Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step
Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable
Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day
Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice
You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up
Calm under escalation pressure; you de-escalate with data and a plan, not reassurances
Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering
Curious about AI, automation, and how technical tooling can make customer teams more efficient

Responsibilities

Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
Proactively identify technical risks before they become escalations; build remediation plans and see them through
Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
Platform enablement and adoption
Translate customer business goals into technical requirements and platform configurations within CreatorIQ
Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements
Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing
Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback
Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization
Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved
Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk
Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases
Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer