Technical Account Manager

Ivionics, LLC•Hauppauge, NY

About The Position

Are you a relationship-driven technologist who thrives at the intersection of client advisory and service delivery? We are IVIONICS—an established technology services company with deep roots and long-term clients—seeking a Technical Account Manager to serve as the primary technical advisor and account owner for a portfolio of legal and professional services clients. If you're ready to be the trusted point of contact who keeps clients successful while orchestrating the teams that deliver for them, keep reading. Role Overview The Technical Account Manager serves as the trusted advisor for a portfolio of legal and professional services clients. This role owns the client relationship and overall client experience—translating business needs into technology direction, maintaining account health, and ensuring services are delivered consistently, securely, and in alignment with each client’s expectations. Partnering closely with Account Managers and technical teams, the Technical Account Manager keeps the client experience at the forefront of everything we do while supporting operational efficiency and profitability.

Requirements

5+ years of experience in an MSP, IT services, or consulting environment
Experience in a client-facing account management, vCIO, or technical advisory capacity
Experience supporting legal applications or professional services clients
Proven experience leading technical or service delivery teams
Strong understanding of managed services models, SLAs, and escalation frameworks
Excellent communication and organizational skills

Nice To Haves

Experience supporting law firms or regulated professional services environments
Familiarity with document management systems (iManage, NetDocuments, etc.)
Experience improving service delivery processes and margins in an MSP

Responsibilities

Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of clients
Own overall client experience, satisfaction, and account health across managed services, projects, and legal application support
Define and execute the technology roadmap and service vision for each client in the portfolio
Lead client-facing IT status, planning, and roadmap meetings on a weekly, monthly, and quarterly cadence
Translate client needs into clear requirements, use cases, and solution designs that align with operational best practices
Oversee the successful delivery of managed services and projects, ensuring quality, timeliness, and minimal client disruption
Act as an escalation point for support issues, ensuring timely resolution and effective client communication
Partner with Account Managers to align service delivery with client expectations, SLAs, and long-term success
Lead, coach, and develop engineers and application specialists to deliver consistent, client-focused outcomes
Identify opportunities for service expansion, optimization, and innovation within existing client environments
Collaborate with Sales on pre-sales activities, solution scoping, proposals, and estimates
Evaluate, select, and manage technology vendors, tools, and applications to support reliable, scalable service delivery
Drive continuous improvement in service delivery, documentation, and processes to enhance the overall client experience