Technical Account Manager (TAM) – Hybrid Cloud

Kyndryl • Dallas, TX

1d • $124,920 - $237,480 • Hybrid

About The Position

The Technical Account Manager (TAM) – Hybrid Cloud is a strategic and technical advisor responsible for driving customer success across complex hybrid IT environments that span on-premises infrastructure, private clouds, and public cloud platforms (e.g., AWS, Azure, GCP). This role includes post-sales technical guidance, pre-sales support, and consultative business development to support client transformation journeys and growth initiatives. The TAM builds strong relationships with technical and business stakeholders, aligns hybrid cloud solutions to business goals, and ensures high-quality service delivery, optimization, and account expansion.

Requirements

• Proficient in hybrid cloud platforms: AWS, Azure, Google Cloud, VMware, and on-premise infrastructure.
• Experience with cloud migration, infrastructure modernization, and hybrid networking and security.
• Familiar with tools such as Terraform, Ansible, PowerShell, and monitoring tools (e.g., Nagios, Datadog, Prometheus).
• Understanding of DevOps pipelines, Kubernetes, virtualization, and identity/access management.
• Ability to translate technical capabilities into business value.
• Experience with solution selling and creating hybrid cloud value propositions.
• Skilled in identifying upsell, cross-sell, and optimization opportunities.
• Strong interpersonal, communication, and presentation skills.
• Ability to influence technical and executive audiences.
• Comfortable working with cross-functional teams including Sales, Engineering, and Support.
• Possess the required experience to prove you are good at what you do.
• Have a growth mindset; keen to drive your own personal and professional development.
• Customer-focused – someone who prioritizes customer success in their work.
• Open and borderless – naturally inclusive in how you work with others.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Responsibilities

• Act as a trusted technical advisor on hybrid cloud solutions, integrating public cloud services with on-premise infrastructure.
• Guide clients in cloud adoption, migration, and modernization strategies tailored to hybrid environments.
• Support workload placement, performance tuning, scalability, and system interoperability.
• Develop and manage strategic relationships with key technical and business stakeholders.
• Conduct regular health checks, business reviews, and performance optimization sessions.
• Serve as the voice of the customer internally, ensuring alignment of services to evolving business needs.
• Identify opportunities for service and solution expansion based on evolving client needs.
• Provide consultative input to shape cloud transformation roadmaps and long-term IT strategies.
• Influence client decision-making by showcasing solution value, ROI, and technical differentiation.
• Partner with sales and solution engineering teams to support the sales cycle.
• Lead technical discovery sessions and contribute to RFPs, proposals, and demos.
• Design and validate proposed architectures and present solution recommendations to clients.
• Participate in client workshops, PoCs (Proof of Concept), and PoVs (Proof of Value).
• Ensure successful implementation and ongoing support of hybrid solutions.
• Lead cross-functional teams to deliver high-quality outcomes and continuous improvement.
• Proactively identify service issues or risks and coordinate mitigation plans.
• Own and manage critical incidents, outages, and problem resolution efforts across cloud and on-prem environments.
• Act as an escalation point for technical issues impacting account health.

Benefits

• Employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior