Technical Account Manager

Integral Ad Science•Chicago, IL

6d•Hybrid

About The Position

The Platform Technical Account Manager at Integral Ad Science owns the post-sales technical relationship for key clients. The role drives efficiency and business value by helping clients fully leverage IAS solutions, analyzing customer workflows, identifying process improvements, and advising on best practices in digital media and ad tech. It is a fluid position in which priorities, ownership areas, and day-to-day focus may shift as client needs and internal processes evolve. The successful candidate is comfortable working in ambiguous situations without a fully defined playbook and adapting accordingly. The role serves as the primary technical contact for key clients, manages technical support operations against contractual SLAs, and applies contract knowledge to prioritization and escalation decisions. It also involves monitoring client health, identifying issues proactively, delivering training on AI-driven features and integrations, and finding opportunities to automate workflows. The Technical Account Manager relays client feedback to Product and Engineering and collaborates across Business Development, Solutions Engineering, Product, Engineering, and Operations. Occasional travel to client sites may be required. Integral Ad Science is a global media measurement and optimization platform serving advertisers, publishers, and media platforms. Its software provides data to help ensure ads are viewed by real people in safe and suitable environments, improve advertisers’ return on ad spend, and increase publisher yield. The company’s mission is to be the global benchmark for trust and transparency in digital media quality.

Requirements

At least 5 years of experience as a Technical Account Manager, in platform support, or in a technical client success role; ad tech or SaaS experience is preferred.
Experience working directly at or with major social platforms such as Meta, TikTok, or YouTube and managing ongoing technical operations.
Strong understanding of AI and automation in digital media, with hands-on experience using or implementing AI tools.
Excellent analytical, troubleshooting, and client communication skills.
Proven track record of managing and meeting strict contractual client SLAs.
Ability to translate business challenges into technical solutions and collaborate across Product, Engineering, Sales, and Business Development.
Adaptability and comfort with fluid, evolving responsibilities and undefined roles.
BA/BS degree required.

Nice To Haves

Experience in ad tech or SaaS.

Responsibilities

Serve as the main technical point of contact for key clients, advising them on adopting and optimizing IAS products.
Monitor and manage partner-specific technical support operations for IAS products and integrations against contractual SLAs and response and resolution metrics.
Review and interpret client contracts to understand SLAs, obligations, and risk areas, and use that knowledge to prioritize work, escalate appropriately, and guide client-facing decisions.
Audit internal processes, identify opportunities for automation, and recommend and implement AI-driven solutions to streamline day-to-day work.
Monitor client health and key metrics, flag anomalies, preempt issues, and help ensure clients are positioned for success.
Deliver training sessions and supporting materials to upskill client teams on AI-driven features and integrations.
Gather client feedback and relay it to Product and Engineering, advocating for automation capabilities and smarter workflows.
Collaborate with Business Development, Solutions Engineering, Product, Engineering, and Operations to support account growth, align on feature roadmaps, and resolve complex technical escalations.
Operate across undefined roles and responsibilities as needed to deliver results.
Travel occasionally to client sites to build relationships, deliver training, or conduct strategic technical reviews.