Technical Account Manager

Nexus Cognitive Technologies•New York, NY

2d•Onsite

About The Position

This role is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts. You will be the primary technical contact for the customer's technical organization, serving as their trusted technical advisor for running NX1 within their environment. You will represent NX1 in their architecture reviews, design discussions, and platform decisions. The role is structured with approximately 70% dedicated to solution architecture and technical advisory, and 30% focused on TAM-flavored work, including customer-side advisory, internal coordination within NX1, escalation routing, and building technical relationships across the customer's engineering organization. Credibility in this role is built on technical depth. The TAM-flavored portion ensures NX1 maintains a coherent technical voice at the customer. You will be instrumental in shaping the definition of 'TAM' at NX1.

Requirements

10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent.
At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system).
Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scale.
Track record of being the customer's technical go-to person at a prior vendor engagement.
Strong written technical communication skills, including design memos, architecture decision records, and executive briefs.
Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at an 80%+ cadence for WF deployment.
For deployments at large banks: deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles).

Nice To Haves

Prior background as a Forward Deployed Engineer at Palantir, Resident SA at Databricks, Principal SA at Snowflake/Confluent, or Customer Engineer at a top data platform vendor.
Open-source contributions in NX1 stack components (Iceberg, Spark, Trino, Airflow).
Conference presence at Subsurface, Trino Summit, Airflow Summit, Data + AI Summit.

Responsibilities

Serve as the NX1 technical voice in customer's daily technical operations, including architecture review boards, security reviews, design discussions, integration planning, and platform governance forums.
Maintain architectural credibility with the customer's senior engineers, architects, and platform teams.
Translate between the customer's technical reality and NX1's engineering team, handling escalations, design clarifications, and roadmap requests accurately.
Review design documents, ask pertinent questions, constructively defend or challenge design choices, and produce written technical artifacts for customer review boards.
Provide technical context to inform the work of the Principal SA and FDEM.
Own the NX1-side technical context for assigned accounts, ensuring alignment across engineering, FDEs, product, SAD, and AE.
Route customer-side technical escalations to the appropriate NX1 resource (engineering, FDE, Principal SA, DCRE support) efficiently.
Maintain working relationships with the customer's technical middle layer, including senior ICs, tech leads, and engineering managers.
Support the AE/SAD in technical pre-renewal conversations and expansion-context preparation.
Navigate vendor governance processes at major enterprises, including third-party risk reviews, audit responses, change management, and vendor due diligence.