Technical Account Manager

NetApp•Wichita, NC

About The Position

As a Technical Account Manager (TAM) at NetApp, you will combine technical expertise with customer success skills to deliver strong customer experiences and business outcomes. You will guide customers, support product adoption, and provide technical consultation to help them realize the value of NetApp solutions. In partnership with customers, you will understand their business goals, develop technical success plans, and establish NetApp as a trusted partner in their success. The role includes advising customers on NetApp products and services, building relationships with technical stakeholders, facilitating onboarding and adoption, and conducting technical health checks. You will monitor adoption and utilization, help mitigate risks, advise on NetApp asset and service optimization, and collaborate with Renewal Specialists, Field Sales, and technical teams on renewals, refreshes, expansions, and strategic initiatives.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
2–3 years of experience in a customer-facing role such as Technical Support, Customer Success, Systems Administration, Sales Engineering, Professional Services, or Technical Account Management.
Foundational knowledge of enterprise IT infrastructure, cloud technologies, storage, networking, or data management.
Strong communication and interpersonal skills, including the ability to explain technical concepts to different audiences.
Analytical mindset and ability to identify trends and recommend solutions.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated curiosity, willingness to learn, and passion for helping customers succeed.

Nice To Haves

Experience with CRM or customer success platforms such as Salesforce, Gainsight, or similar tools.

Responsibilities

Consult with customers on NetApp products and services, recommend customer training plans, and help align technical solutions with business goals.
Build and nurture relationships with customer technical stakeholders, serving as a trusted technical advisor and advocate.
Facilitate customer onboarding and product adoption, co-create tailored technical success plans, and provide guided demonstrations.
Conduct technical health checks to assess adoption, address technical challenges and security vulnerabilities, share recommended solutions, and identify improvement areas.
Manage P1 escalations with internal resources and provide awareness of P2–P4 issues.
Use data insights and technical knowledge to monitor adoption and utilization, identify risks, and help customers realize greater value from NetApp solutions.
Assess and advise on customer inventories of NetApp assets and services, identifying opportunities to expand, replace, or optimize environments.
Collaborate with Renewal Specialists and Field Sales on technical health plans and renewals; advise customers on consumption, renewals, refreshes, and expansions.
Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
Work with Renewal Specialists, Field Sales, and other technical teams to deliver an exceptional customer experience and advance the technical customer success strategy.