Technical Account Manager, Logistics
About The Position
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.
Requirements
- 5+ years of account management experience, working with Logistics customers. (3PLs, Cargo, Freight, etc.)
- Experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
- Demonstrated history of successfully expanding accounts year over year.
- Willingness to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
- Candidates must be within commuting distance from our current and future office locations.
Nice To Haves
- Open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
Responsibilities
- Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
- Assist customers with in-depth analysis to optimize their experience and results.
- Collaborate with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
- Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
- Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
- Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
- Be held accountable for effectively synthesizing and communicating feedback to the product team.
Benefits
- Competitive equity grants
- Discretionary bonus or a variable compensation plan
- Flexible Time Off (FTO)
- Paid Parental Leave (PPL) - 14 weeks for non-birthing, adoptive, and foster parents; up to 26 weeks for birthing parents, all paid at 100% of base salary.
- Medical, vision, and dental benefits with generous employer contributions
- High deductible health plan is 100% employer paid for employees
- Employer contribution to Health Savings Account (HSA)
- Flexible Spending Account (FSA) option
- Life, short- and long-term disability, and AD&D insurance coverage at no cost
- 401(k) retirement savings program
- Commuter Benefits
- Free premium subscription to Calm
- Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
- Employee Assistance Program
- Dependent Care FSA
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
