Technical Account Manager, Logistics
About The Position
Altana is seeking a dedicated Technical Account Manager (TAM) to collaborate closely with Logistics customers, guiding them in effectively and efficiently operating Altana's platform. The TAM will be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. This role involves being the customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, the TAM will be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.
Requirements
- 5+ years of account management experience, working with Logistics customers. (3PLs, Cargo, Freight, etc.)
- Experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
- Demonstrated history of successfully expanding accounts year over year.
- Willingness to learn the fundamental concepts of data fusion and machine learning.
- Ability to effectively communicate our product's value to both technical and commercial audiences.
- Candidates must be within commuting distance from our current and future office locations (Brooklyn, NY, USA until Summer 2027, then Midtown Manhattan).
Nice To Haves
- Open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
Responsibilities
- Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
- Assist customers with in-depth analysis to optimize their experience and results.
- Collaborate with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
- Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
- Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
- Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
- Be held accountable for effectively synthesizing and communicating feedback to the product team.
Benefits
- Competitive equity grants
- Discretionary bonus or a variable compensation plan
- Flexible Time Off (FTO)
- Paid Parental Leave (PPL): 14 weeks for non-birthing, adoptive, and foster parents; up to 26 weeks for birthing parents, all paid at 100% of base salary.
- Medical, vision, and dental benefits with generous employer contributions
- High deductible health plan is 100% employer paid for employees
- Employer contribution to Health Savings Account (HSA)
- Flexible Spending Account (FSA) option
- Life, short- and long-term disability, and AD&D insurance coverage at no cost
- Fidelity 401(k) retirement savings program
- Commuter Benefits
- Free premium subscription to Calm
- Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
- Employee Assistance Program
- Dependent Care FSA
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
